Privacy Policy for NutriLife Indonesia

At NutriLife Indonesia, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard your privacy when you interact with our website and services. By using our services, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand our practices.

1. Information We Collect

We collect various types of information to provide and improve our nutrition consultation services. This includes both personally identifiable information (PII) and non-personally identifiable information.

• Personal Identification Information: This includes your name, email address, phone number, physical address, and date of birth. We collect this data when you register for an account, book a consultation, subscribe to our newsletter, or fill out a contact form.
• Health and Dietary Information: For consultation services, we may collect sensitive information related to your health status, dietary habits, medical history, allergies, and fitness goals. This data is crucial for providing personalized and effective nutrition advice. All such information is treated with the utmost confidentiality.
• Payment Information: When you make a payment for our services, we collect necessary transaction details such as credit card numbers or other payment method details. Please note that we use secure third-party payment processors, and we do not store your full payment card details on our servers.
• Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

The information we collect is used for various purposes to provide and improve our services, communicate with you, and ensure a secure and personalized experience.

• To Provide and Maintain Our Service: This includes processing your consultation bookings, managing your account, and delivering the nutrition plans and advice you request.
• To Personalize Your Experience: Your health and dietary information allows us to tailor our recommendations and services specifically to your individual needs and goals.
• To Communicate With You: We use your contact information to send you updates about your appointments, service-related announcements, newsletters (if you opt-in), and respond to your inquiries.
• For Analytics and Improvement: Usage data helps us understand how our website is used, identify areas for improvement, and enhance user experience. This includes monitoring the effectiveness of our content and services.
• For Marketing and Promotional Purposes: With your consent, we may send you information about new services, special offers, or other updates we think you might find interesting. You can opt-out of marketing communications at any time.
• To Ensure Security: We use collected data to detect, prevent, and address technical issues and ensure the security of our services and user data.

3. Data Sharing and Disclosure

We are committed to keeping your personal information confidential. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except in the following limited circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, website hosting providers, and email marketing services.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of NutriLife Indonesia.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

• Encryption: All sensitive data, especially health and payment information, is transmitted via Secure Socket Layer (SSL) technology and is encrypted.
• Access Control: Access to your personal data is restricted to authorized employees who need the information to perform a specific job (e.g., billing or customer service).
• Regular Audits: We regularly review our data collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Data Minimization: We only collect personal data that is strictly necessary for the purposes for which it is processed.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in Section 8. We may ask you to verify your identity before responding to such requests.

6. Cookie Usage

As mentioned previously, NutriLife Indonesia uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. Cookies are small data files stored on your device that help us remember your preferences and tailor content to your interests.

For a comprehensive understanding of how we use cookies, including details on the types of cookies we employ, their purpose, and how you can manage your cookie preferences, please refer to our dedicated Cookie Policy. This policy provides detailed information on how you can control your cookie settings through your browser and other tools.

7. Policy Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Information

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please do not hesitate to contact us:

Company Name: Tech Solutions Inc.

Address: 123 Main Street, Austin, TX 78701, USA

Phone: +1-512-555-0199

Email: [email protected]

Business Hours: Mon-Fri: 9:00 AM - 6:00 PM, Sat: 10:00 AM - 4:00 PM